I'm between giving this 4 or 5 stars, but I'll round up. My main hangup is how long the the strap drop is. I prefer a shorter shoulder carry, and the product photos on the website definitely make the strap look shorter than it actually is. Even on the shortest setting I can still crossbody this bag (like a sling bag), which is wild because I'm 5'7" with a long torso. BUT as a mom of two under 5, the ability to throw it on crossbody without having to adjust the strap at all is nice. Still, I'm debating whether I want to have a custom shorter strap made.
Other than that, though, the Lottie is great. The size, structure, and slouch are all perfect. The silhouette is chic and clean. The color is gorgeous, and the craftsmanship is top notch. It's definitely on the more expensive side for what I'm willing to spend on a bag, but out of the box it seems worth it.